CCTCDVRS.ORG guarantee 100% satisfaction. If your order is signigicantly not-as-described, faulty or contains the wrong items, you can return the item for repair, replacement or refund within 7 days of receiving the order. Before returning items to us, please read and follow the instructions below. You can also call our Customer Support Hotline, where one of our customer sales representatives will be glad to help you.

Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

General Returns

1.  All returns：All returns must be sent back within 7 days of receipt of the item. Shipping charges are not refunded when you return an item. We only accept products in their new, resaleable condition.Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service via Help Center and obtain a "Product Return" form that must be included with your package.

If we do not have your requested exchange item on hand, we may issue a refund for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible.

We are not able to fulfill exchange requests if the exchange item requested costs more than the item being returned. Because we do not store our customers' credit card information on file, we are unable to charge your card for any difference in price.

We can only process exchanges for like-quantities.

2.  Mis-shipped products：For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. If you so choose, you can also return the product and get a full refund plus the shipping and handling fee.

Returning for replacement and refund

1.  Quality Issues:

We will be responsible for an exchange or refund if there are any product quality problems within 7 days of the Customers receiving the item. Customers may need to send the product back to us, and after confirming that the product has not been damaged on purpose, we will exchange the product or offer a refund.

2.  Non Quality Issues:

If a customer returns a product, within 7 days after receiving it, for non quality reasons, we will offer an 85% refund.(15% is for the shipping fee which cannot be returned)

Returned products should be in brand new condition with original packaging. If any accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from any refund.

After confirming the wrong item has been sent, we will exchange your item or fully refund the item and pay for shipping both ways.