Secrool Customer Service
- Shipping & Delivery
If you are a customer with goods which appear to have a problem, please talk to us before initiating complaints with Paypal or your credit card provider, or email us what problems you have meet. Usually there is a way for us to resolve your issue quickly and make you satisfied!
Privacy & Security
The warranty does not include any kind of:
1. Technical support on product usability
2. Advice about product’s configuration
3. Recommendations about how to connect products or compatibility
4. Software or firmware update as it would void warranty
5. Product issue diagnostic and troubleshooting advice
Returns & Replacements
Below are instances where a customer will not be eligible for returns and/or compensation:
1.Unapproved returns or returned products not processed;
2.Products whose 12-Month warranty period has expired;
3.Received returned products that are damaged because of inadequate or unsecure packaging;
4.Products that were originally approved for return through our RMA procedure but have been confirmed by our QC engineers to be functioning after testing shall not be returned to the buyer.
5.Broken products caused by misuse or mishandling;
6.Returns of your unwanted, unsold yet functional products;
7.Products bought by mistake
Ordering
If the consignee of a delivery refuses or fails to accept delivery for any reason, including refusal to comply with customs clearance/costs or simply having an incorrect address. If the consignee of a delivery refuses or fails to accept delivery for any reason, including refusal to comply with customs clearance/costs or simply having an incorrect address.
